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CUSTOMER SERVICE IMPROVEMENT
GATHER ANALYSE FEEDBACK PERFORM |
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Wouldn't you like to know what your customer's truly feel about your service? Do you already know?
Participate or simply experience our surveys, see below.
All organisations need to know what their customers think so that they can meet and then exceed expectations and deliver world-class service. The importance of measurement can not be over-emphasised. Instead of being something that just happens, service needs to be managed, measured, and improved.
Jejo can work with you to efficiently survey / question / review the opinions, perceptions, and feelings of your customers. Indeed, we use the same tools and methods to confirm our customer's satisfaction with our service.
 Customer Satisfaction surveys are often regarded as the most accurate barometers to predict the success of a company. Because they directly ask about the critical success factors of a business, if done effectively, Customer Satisfaction surveys can deliver powerful incisive information and provide ways to gain a competitive edge. |
Our methods are incredibly flexible with the ability to ask a set of questions based on the answers to another set i.e. branch into greater of less detail dependant on prior answers.
We can export the raw data for analysis in other sophisticated statistical analysis systems or provide our own scientific analysis to you. |
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ACTIVE SURVEYS
PARTICIPATE NOW! |
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Valuable information is provided through our surveys. These surveys establish the status of your business and operations.
We design, create, survey, analyse, and present surveys such as this to measure all types of behaviour & views in customers, staff, and suppliers.
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OUR SURVEYS ARE CURRENTLY OFFLINE FOR MAINTENANCE !
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 Trusted Advisor Survey
We use this one ourselves to measure our customer's satisfaction with our professional service advisors - to identify any issues, and more often to reward outstanding performance by our consultants! Take it now. Click the link above!
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 Customer Satisfaction Index Survey
This is based on an established and respected method used in the USA and UK. In the USA this survey has been running since the late 1990's and has proven to be an extremely accurate guage of national service perceptions but also national performance. Business performance is linked to customer satisfaction, afterall. Take it now. Click the link!
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 Service Perception Survey (SERQUAL)
This is a well respected standardised survey, established over 20 years to measure pure service. It measures perceptions on three levels: minimum expectations, excellent levels, and actual levels for a particular service.
It's a valuable way to identify strategic strengths, weaknesses, opportunities, and threats. Take it now. Click the link! |
 Fine Dining Survey (FINEFOOD)
This is an advanced survey to measure all the 'touch points' of service and product quality involved in fine dining.
It's a valuable way to identify customer views. It also motivates staff to higher performance (because they know they are being monitored and assessed). Customer's could be encouraged to participate by offering discounts or rewards for future attendance or attendance at another restaurant in the group of restaurants we survey. Take it now. Click the link! |
Malaysian Service Levels Survey 2008
How happy are Malaysians with the service they receive from retailers, banks, restaurants, and commercial organisations? Contact us to access the survey. |
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OTHER SURVEYS
REGISTER FIRST |
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For the following other surveys, please register first: contact us at Customer Services.
A free report is returned to you showing your organisation's ranking in the areas chosen.
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Benchmarking Your Organisation Survey
Exactly where do you stand against your competitors, sister organisations, or related businesses. See what you can learn about improving your business. Contact us to access the survey. |
Innovation Readiness Survey
'Innovation' is potentially the most mis-used and unnecessary word of our time. Take this survey to see how the most basic changes can add up to be leading edge innovation. Contact us to access the survey.
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Business Process Management Maturity Level Survey
Just how 'World Class' or Developing World are your processes? This concise, sharp survey helps you to understand that even a 4 bed hotel can out perform the big players, or the start-up business can knock the socks off the big corporates. Contact us to access the survey. |
Customer Service - Advanced Survey
This survey
takes a scientific approach to customer service - the good and bad of service for those that dare to hear it, and learn, and grow. Contact us to access the survey. |
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