Success Story - Jejo – business process improvement management & IT consultants

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INDEPENDENCE FOR TRAVELODGE HOTELS
NEW SYSTEMS - PAYROLL, HR, FINANCE

Download the TRAVELODGE
success story here

Travelodge Hotels & Little Chef restaurants were sold from their parent company, Compass Group; immediately given the problem of building their own head-office departments & supporting systems from scratch in unbelievably short timescales. Not only that, but no sooner had Travelodge & Little Chef been separated from the mother company but they also separated once more as independent companies.

New departments, new systems, old data but a great team all worked with us in this environment of constant change to maintain order & focus with some challenging technical & ‘people’ issues. We successfully acted as both technical & human integrators bringing people & systems together in harmony.

CHALLENGE

Create new payroll, finance, & human resource systems within incredibly critical & short deadlines (improving existing processes where possible) This included removing the company data from its parent, reviewing existing processes and modifying or redesigning these to work with leading edge technologies.

SOLUTION

We took charge as Technical Project Mangers & Business Process/ Quality Assurance Manager ensuring completeness of design

We liaised as diplomats between the technical team & business teams (ensuring the best interests of Travelodge/ Little Chef were upheld)

Rapid technical development & dynamic change control of simultaneous staggered projects & rollouts

Managed & directed system acceptance testing end-to-end Training of national

Training of national staff through a mobile classroom

RESULTS

Travelodge & Little Chef were freed from their parent; given their own new systems & processes

Payroll of 10,000+ staff was achieved on time

Integrated the leading edge technology of SAP R/3 with a valuable but unreliable 25 year old computer system

Business approval of the new system



	Jejo managed the transformation of Traveldoge & Little Chef from having no Back Office business systems to being industry leaders, working with IT partners in very challenging timescales to deliver worldclass IT systems. Mr T Fowler, Application Director, Serco plc



	(Jejo) has taken us through a difficult time in our business & helped us develop a sound platform to grow from. Mrs D Brown, IT Manager, Travelodge Hotels

SMARTER FACILITIES ADMIN @ AMEY
100+ COMPANIES 1 PROCESS

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success story here

Amey plc is a group of facilities management companies. They provide services from security guards to road & hospital construction. Their back-office operations were surprisingly similar: identify cost of services & materials used per client per project add profit margin &/ or management fee, invoice, collect cash, report to executive management, repeat.

They wanted all companies to use the same processes & thereby save cost. We worked with Amey plc to assure the completeness of the new business processes, quality of the design of the new technical system (the
advanced SAP R/3 ERP system) & ensure the controlled management of the complex technical development.

CHALLENGE

Provide 1 set of business processes that 100+ companies could use (allowing for some of their unique working methods)

The desired outcomes were:

•Cost reduction of administration
•Integration of business services
•Standardisation of customer
service
•Improved professional image

SOLUTION

Analysed the existing technical
requirements & processes of 100+ companies - including interfaces throughout the businesses

Designed the new overall business processes for each of the 100+ companies

Controlled the technical development & change control of simultaneous staggered projects & roll-outs

Managed & directed system acceptance testing end-to-end

& more...

RESULTS

Shared Service Centre processes established for centralised & efficient back-office administration

The 100 companies started to work the same way - efficiently, controlled, simply!

The highly complex technical
system development was controlled & well managed

Business acceptance of the
new system - it worked the
way they wanted!



	(Jejo) maintained such tight control over our complex development that we had total faith in the harmony & synchronisation of multiple streams of work Mrs S. Woodger, SAP R/3 Lead Consultant,Service Management Team



	(Jejo) has significantly advanced the business of Amey through the work it has done with us Mr Ron Gray, Business & Project Director, Amey plc