Industries where service (rather than product) form a major part of the customer desires are typically labelled as service industries; but what business today does not now involve significant customer service? Indeed customer's now seek not just service but an 'experience' on top too.

Great customer service comes from a consistent series of well aligned business processes that each add value in a chain of delight. When you get good service, you know it. When you don't get good service, many more people find out about it.

If you stop improving what will happen?  The competition certainly wont stop seeking to beat you.

We have methods to understand complex business processes. Our methods enable errors in process to be spotted, bureaucracy to be visible, detail as well as strategic viewpoint to be clear.

Better still the methods we use create an automatically generated online manual of processes (Standard Operating Procedures (SOP)) that can be accessed company wide, or even worldwide as desired helping staff to perform consistently.

We use many tools in our work but ProCarta is one which we find of overwhelming value.

Read more, see our ProCarta page

Service delight? Use our 'Trusted Advisor Survey' or our 'Customer Satisfaction Index Survey ' on our surveys page to measure your customer's views of you today ...and repeat in a couple of months to measure the change.

Our online surveys permit customers to easily provide their views on your service.  Such views are vital to understand customers and stay ahead of the competition.

The very act of surveying a customer provides the very positive message that you care about their satisfaction and this adds further to customer loyalty.

Of course, poor responses may be hard to accept, but better that than you never find out except for falling revenue or surprise competition.

However, positive responses can be used to shout loud and clear to others the feelings of customers.  How much weight might the message "95% of our customers say we're excellent" give to new business?  Equally, how quickly might you improve if you knew "only half our customers enjoy our service"?

Read more on our dedicated survey page.

Web sites today need to foster customer and supplier interaction, promote and reach out. Above all they need to make the lives of customers richer, easier, more convenient.

We look on web sites as part of the businesses processes - involving customers, connecting suppliers, and aiding staff.   They're no longer a 'nice to have'.

We have specialist skills in ensuring search engines can find, catalogue, and rank web sites above the competition; in other words that you come in the top ten on Google for any particular terms that describe your business.

Just one of our recent successes Frangipani Restaurant & Bar - website, newsletters, surveys, customer relationship management, media gallery and more!

Administration of a business involves many talents and many systems.  We implement the simplest of accounting packages to the most sophisticated ERP (Enterprise Resource Planning) systems such as SAP R/3, or even Open Source ERP products.

Paper clogs and slows business.  Paper in most business becomes both the content of information and the medium to share it.  Whether you are one-person or 100, we can remove the burden of paper from your business.

Our systems enable you to scan documents into accessible electronic systems permitting easier access (worldwide if necessary) to information, enable easier sharing whilst providing security of information.

We even look to remove paper from ever being created by developing electronic databases, web systems, and communication networks with suppliers and customers where necessary.

Information Technology is a great asset to a business.  It's literally a utility too.  However, dependence on IT creates a threat to the business. Should systems fail the company could be severely damaged.

We identify threats and weaknesses in the use of technology and implement methods to mitigate the threats.  We look to secure email, anti-virus protection, anti-SPAM, data backups (and retrieval), backup internet access, and more.

We ensure the availability, and reliability of systems by implementing, maintaining, and supporting all our work with a pre-work and post-work quality control checklist.  Whether its a simple web site or a full blown enterprise wide system, we test and confirm all systems function and can go on functioning.